We offer a 7-day return and exchange service starting from the date you receive your order.

Shipping Fees for Returns & Exchanges

For all non-defective returns or exchanges, including 7-day no-reason returns, customers are responsible for both outbound and return shipping fees. If your original order qualified for free shipping, the actual outbound shipping cost will be deducted from your final refund.

For defective items, we will cover all verified return shipping costs.

Exclusions

Customised, personalised, or bespoke products are uniquely made to order and are not eligible for returns or exchanges.

Item Condition

Items must be repackaged in their original packaging with all protective materials intact. Any items returned outside the return period, damaged, worn, or sent without the original documentation will not be accepted and will be sent back to the customer at the customer’s expense.

Refund Processing Time

Once our team receives and inspects your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and issued within 14 to 21 business days. Please note that your payment provider or bank may require additional time to post the transaction to your account.